Company information
The legal entity behind maxinodes.com, how to reach it, and where our services are hosted.
This page provides the trader identification and company information for the operator of maxinodes.com, in line with the European Communities (Electronic Commerce) Regulations and sections 151 and 152 of the Companies Act 2014. Maxinodes (also referred to as we, us or our) means Maxinodes Ltd.
Operator
Maxinodes Ltd
A private company limited by shares
Registered in Ireland
Registered office
1 Ballycoolin Road
Dublin 15
Ireland
VAT
Maxinodes Ltd is not currently VAT-registered, and no VAT is charged on our prices. The prices shown in our pricing and at checkout are the total amounts payable. This will change if and when we register for VAT, at which point a VAT registration number will be published here and applicable VAT will be shown on invoices.
Contact
You can reach us at the addresses below. We provide support in English and Russian every day. You can manage your account, invoices and services through the Client Area at my.maxinodes.com/clientarea.php, and open a support request in our Help Centre at support.maxinodes.com.
- hello@maxinodes.com — general enquiries and anything that does not fit the inboxes below.
- support@maxinodes.com — technical and account support for the Services.
- billing@maxinodes.com — invoices, payments, credits and refunds.
- privacy@maxinodes.com — data protection enquiries and requests about your personal data.
- abuse@maxinodes.com — reports of abuse or breaches of our Acceptable Use Policy.
- press@maxinodes.com — media and press enquiries.
Correspondence sent to these addresses — with the single exception of billing@maxinodes.com — is received and handled in our helpdesk platform, operated by Zendesk, Inc., a company established in the United States, and is processed outside the EEA in consequence. That includes privacy requests and abuse reports. Our Privacy Policy and our Subprocessors page say where that data is held and the safeguard relied on. If you would rather your request did not pass through a third-party helpdesk — for example because it includes identity documents — write to us by post at the address above.
For data protection matters you also have the right to lodge a complaint with the Irish supervisory authority, the Data Protection Commission (DPC), 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland — www.dataprotection.ie.
Where our services are hosted
We operate our Services from enterprise data centres in the Netherlands, and your websites, databases and our encrypted backups stay within the EU/EEA; our helpdesk and the edge network that fronts our own websites are provided from outside the EEA, and every recipient and the transfer safeguard relied on is named on our Subprocessors page. Operational incidents are communicated on our Status Page at status.maxinodes.com.
Resold Email — Microsoft 365 or Google Workspace mailboxes that we resell — is an exception: those mailboxes live in your own Microsoft or Google tenant, not on Maxinodes infrastructure, and are governed by Microsoft’s or Google’s own terms, data processing agreements and service levels.
Our legal documents
The agreements and policies that govern our Services are published in our legal hub: